About the web agency
Expert WordPress maintenance agency in Geneva
Optimize your business growth with our WordPress maintenance service. We provide the technical stability you need to thrive online.
A propos de l’agence web
Maintenance of your WordPress and WooCommerce site
Notre agence web, fondée en 1998 à Genève en Suisse, est votre partenaire de confiance pour toutes vos exigences numériques. Forts d’une expérience de plus de deux décennies, nous nous sommes spécialisés dans une gamme complète de services, vous offrant des solutions web sur mesure qui propulsent votre présence en ligne vers de nouveaux sommets.
WORDPRESS MAINTENANCE SERVICE OFFERS YOUSecurity||Serenity||Support||Development supportFocus on your success!
YOUR WORDPRESS MAINTENANCE SERVICEUpdates||Assurance sérénité||Security||Support||Optimization||Development support||Available plugins||Web services||OffersLeave room for serenity
After many years dedicated to developing its maintenance service for its customers, Internet Diffusion is launching its WordPress maintenance service on the market. With a hundred or so customers to its credit, the philosophy of this service is to broaden the scope of an indispensable service for any website, offering customers added value to enable them to evolve, and always at the same price. Ultimately, Internet Diffusion’s growth is closely linked to that of its customers.
In this way, the service not only guarantees the smooth running of a site and offers reactive, high-quality support, but also provides the effective tools to achieve success.
Internet Diffusion offers three complete maintenance packages plus one without support:
Updates
WordPress is the world’s most widely used content management system, and like all software it requires updates. Finally, the server that hosts your site receives its own updates, and WordPress its own, as do the plugins that make it up. Updates are there to fix security problems, optimize or simply bring new features.
This seemingly simple task can lead to incompatibility problems between the server, WordPress and plugins. Internet Diffusion takes care of this task, minimizing the various risks involved. With over a hundred WordPress sites in maintenance, we’re obliged to optimize this stage as much as possible.
Tranquility Insurance: your peace of mind
Our WordPress maintenance packages all include peace-of-mind insurance. Being widely used, WordPress is also at the mercy of many problems:
- hacking or an attack that cannot be systematically resolved with a backup and that can paralyze part or all of your site
- bugs: technical problems following an update or for other reasons are not uncommon
No matter how serious the problem, Internet Diffusion will get your site up and running again, giving you peace of mind so you can devote your energies entirely to your business.
Security
Internet Diffusion also takes care of the security of your WordPress site. You benefit from technology worth CHF 150/year. Our service includes a firewall to protect your site from daily attacks, and a high-performance 3-month backup system enabling us to quickly restore your site to a previous version. We offer daily backups or live backups for e-commerce, to return to a specific transaction.
If, however, a virus does manage to infiltrate, our tools enable us to quickly detect it and quickly resolve the problem. We’re also alerted if your site goes offline for any reason, so we can act quickly to get it back online. The better we secure your site, the less likely we are to have to deal with problems. With this in mind, Internet Diffusion invests regularly in your security. Find out more.
Support
Internet Diffusion offers three packages including support and one without. The latter provides support only to restore the site in the event of major bugs or attacks. Supported offers include (within the limits of the chosen plan) help with managing your own site, with availability by email, telephone and support system, as well as generic or customized video tutorials, remote control of your computer if necessary, and work optimization to ensure we are always as responsive as possible.
Development support
Supported offers include our advice on how to develop your business.
- Visibility and growth: Internet Diffusion is one of the oldest SEO agencies in Europe and offers you its visibility-related services at a better price: SEO, SEA (Google adwords advertising campaigns), social network advertising campaigns, maintenance of your social networks and other marketing approaches.
- Digitizing your business: Internet Diffusion monitors web technologies and services related to visibility, as well as other solutions for managing your business.
Available plugins
Internet Diffusion has invested heavily in acquiring many high-quality plugins, with numerous licenses made available to its customers (depending on the WordPress maintenance plan chosen). This involves using plugins to optimize your site’s performance, add functionalities (WPML, slider management, forms, etc.), improve visibility or add functionalities to your e-commerce system.
As we manage a large number of Divi sites, we also have a large number of Divi-specific modules. Regular investments are made in this sector to offer the best possible maintenance service.
Optimization
Site loading speed is important both for visitors and for search engine visibility. Optimizing a site requires a lot of work, however, depending on the complexity of the site and its hosting. Depending on the WordPress maintenance package you choose, we provide more or less resources to optimize your site.
We do, however, offer our customers advanced optimization work by our specialist at a rate reserved for our customers.
Network visibility
Our customers benefit from a dedicated maintenance service area. In the latter, customers who wish to do so can display themselves by proposing a promotion to other Internet Diffusion customers. It’s a great way to promote your products and services to other professionals!
Web services
Internet Diffusion regularly invests in web services that can be useful to its customers. Depending on the maintenance package chosen, customers have varying degrees of access to these services. A list that grows every year.
Here are just a few examples of the services we can provide: transformation of your website into a mobile application, online graphic design tool (flyers, banners, Instagram posts, social network coverage, etc.), online video creation and editing tool for social networks with video, image and sound database, visitor analysis tools (heatmap, session recording, etc.), e-commerce sales channel analysis system, etc.
Offers
Internet Diffusion provides access to offers for companies in its sector at extremely advantageous prices. Customers who so wish can be informed about these offers and benefit from software or web services at exceptional conditions. These offers are not necessarily linked to your site’s management, and can cover a wide range of areas.
Our WordPress maintenance offers
410 €
610 €
1'220 €
système de ticket,
téléphone,
système de ticket,
téléphone,
système de ticket,
téléphone,
email,
Options:
- E-commerce site: additional CHF 100.00 excl. tax per year (e-commerce sites and certain elaborate sites require at least standard maintenance)
- WordPress multisite: on request
- Live backup for e-commerce: CHF 500 plus VAT per year
Unsupported maintenance focuses solely on keeping your site running smoothly. Support is only available in the event of breakdowns, attacks, viruses or bugs, but no help or advice is given on site management.
305 €
système de ticket,
téléphone,
Options:
- E-commerce site: additional CHF 100.00 excl. tax per year (e-commerce sites and certain elaborate sites require at least standard maintenance)
- WordPress multisite: on request
- Live backup for e-commerce: CHF 500 plus VAT per year
Offer details
1) Frequency of system updates
The frequency of updates depends on the service chosen, and we could possibly have shorter update intervals, but in my experience this doesn’t really change the situation. Updating too quickly or too late are both problematic approaches. Immediately updating a plugin as soon as an update is released can very often be counter-productive and create problems on the site. We test updates as far as possible to avoid any problems. Finally, we use tools that enable us to minimize the risk of problems.
2) Bug & piracy insurance
In the event of a hack, virus or bug, you can rest assured that we’ll take care of the time it takes to resolve the problem. Despite all the measures taken to avoid such problems, they can still occur, and our aim is to minimize them as much as possible and provide you with a service that can handle them at no extra cost. However, it may be that the source of a problem is an outdated plugin, in which case we’ll suggest possible alternatives, which may be free or paid.
3) Security updates
We are automatically alerted by our tools if security holes appear, if plugins have security problems or if a virus has infiltrated the site, and act in these cases immediately (within 12 hours at most).
4) Premium security and backups
Security
At Internet Diffusion you benefit from the most complete security for your WordPress site. At the end of 2018, to celebrate our 20 years of service, we invested in a technology worth 150.- per site and per year, enabling you to secure your site on the one hand, and benefit from daily backups on the other. Safety includes :
- a firewall to block hacker and brute-force attacks on your WordPress site
- a firewall against script and SQL injections
- protection that has no impact on site performance
- bots/robots protection
- regular file and database scans to detect malware, viruses and intrusions, artificial intelligence to detect new non-compliant signatures, i.e. malware not detected by other scanners
- scan/analysis on request
- automatic monitoring of file name corruption
- we are immediately informed if a vulnerability is detected in WordPress, in a plugin or in a theme, which allows us to act quickly to secure the flaw.
- event log of users, accesses and access attempts to the site
- limitation of access attempts
- ability to ban visitors from certain countries, or to ban one or more specific IP addresses
- change, hide or rename the access path to numerous files and directories used by hackers to infiltrate or damage a site
- double authentication (2FA) on request
- protection of your forms on request (Google reCAPTCHA…) (available for plan with support)
- numerous other protections and optimizations (API REST, XML-RPC pingbacks….) (as of the Standard maintenance plan)
Backups
Generally, your web host will provide you with a backup of your site. However, we have to admit that with some web hosts, even well-known ones, a backup may be temporarily unavailable, or technical problems may prevent it from being restored. Internet Diffusion has invested in a high-performance backup system that provides you with a full daily backup of your site (files and database), guaranteeing you an extra layer of security. 90 days of backups are stored on ultra-secure redundant servers, which can be restored very quickly. Backups are incremental, so there’s no impact on site performance.
Staging
On request, depending on availability, we can provide you with a copy of your site on a test server. (from Standard maintenance plan)
5) 24/24 Monitoring: Automatic monitoring of site accessibility
Our system detects when a site is no longer accessible. The causes can be numerous: problems with the host, site bugs, hacking, domain name or hosting to be renewed. As soon as we are alerted, we assess the cause and do our utmost to restore the site as quickly as possible.
6) Optimizing your website
A site’s performance is important because it impacts its visibility, both in terms of search engine optimization and visitor retention. Not only does speed optimization vary according to how a site is created, it also changes over time as modifications are made to it. Optimizing performance can be as easy as it is time-consuming. This involves the installation of a cache management system, a large number of optimizations (compression, minification etc.) and possibly the installation of a CDN. Numerous technical words describing the many possibilities for improving your site’s speed. A complete optimization can cost $1,000 or more if you want the best results.
Hosting is also a key factor in achieving good results. Internet Diffusion advises its customers on this aspect, pointing out the various possibilities available, and offers basic optimization work of varying depth depending on your maintenance plan. Complete professional work is also possible at very attractive prices. In the summer of 2021 we have invested in professional optimization solutions which we will gradually make available, starting with higher maintenance plans.
7) SSL security and web tools (sitemap, search console…)
We’ll take care of installing your SSL certificate and making sure your site is properly considered by search engines. We register it with SEO tools and set up your sitemap.
8) Support
Support varies according to the service chosen. Taking charge of a request means that we take note of your request and assess how to deal with it, and whether it is urgent or less so. Depending on the service you choose, you have more or less priority over other customers. The times indicated are maximum times, as our experience shows that most of the time these requests are not processed within the maximum time.
9) Covering your license fees
Depending on the WordPress theme you have and the plugins you have, we can take care of their cost. To be assessed when ordering. Divi license included.
10) Customized & secure WP administration interface + maintenance service integration
When we take over your site, we personalize the administration interface by blocking access to certain areas that are essential to the proper operation of the site, where the customer has no reason to go. We also add information related to your maintenance, as described in the points below.
11) Access to offers from other Internet customers Distribution and possibility of proposing your own offer to other customers
Saw the light of day in 2017 with an innovative space inside our customers’ WordPress administration. Depending on your maintenance, you can access a page with offers from other Internet Diffusion customers. Depending on your maintenance, it is possible that
you can appear in this area, making an offer and advertising yourself at the same time.
12) Paid plugins available
We pay for different licenses so that our customers can benefit from different services and plugins/modules. We have several thousand francs’ worth of licenses for numerous high-quality plugins (marketing, design, visibility…). Depending on your maintenance requirements, we decide how many and which modules to make available to our customers. If the customer ever wishes to stop maintenance, the licenses of these modules for a given site will be deactivated, which means that these modules can no longer be updated, but for the most part will remain functional. (in rare cases we are obliged to delete the module). In this way, we give our customers the freedom to pay for licenses in order to continue using them.
13) Access to the “Web services” area
Web services available. We regularly have offers dedicated to our business sector. We regularly invest in bids for web solutions that we find useful for our customers. Depending on your level of maintenance, you’ll benefit from free access to tools and services such as “online video creation service for social networks”., “online graphic design tool, “transform your site into a mobile application, etc. For these solutions, the time they are in use and the priority given to their use varies according to the maintenance chosen. A constantly evolving service designed to provide you with the best tools on the market to develop your business.
14) Access to Internet Diffusion special offers
We take advantage of numerous offers at exceptional rates and pass them on to our customers. Depending on your maintenance, you’ll receive offers for low-cost or even free services/solutions. We select offers that may be of interest to our customers and
covering a wide range of sectors.
15) Advice on developing your online business (marketing, visibility)
We want to see our customers grow, so we give you advice to help your business grow. We’re here to listen to your digital needs, even if they’re not related to the website. Our intelligence on the digital sector enables us to guide our customers to the best choices, and often to offers that save them time and money.
Testimonials
For the past fifteen years, Internet Diffusion has been supporting us in the maintenance and referencing of our website.
We have always been able to count on their responsiveness, adaptability and understanding of our specific needs.
These services are important to us, and we have every confidence in Internet Diffusion.
I had the opportunity to work with Internet Diffusion for the construction of my e-commerce website, and they were able to listen to me and accompany me through the project to a successful conclusion. They are very reactive when a technical problem arises, but also when it comes to continually improving my website. They give great advice!
Internet Diffusion has been taking care of our website and its referencing for many years, and we particularly appreciate their responsiveness and professionalism. Their advice has been invaluable when it comes to making certain decisions, and we can only recommend it.
More information?
If you have any questions, please do not hesitate to contact us. Responsiveness, friendliness and professionalism are our watchwords.